QtyShopOP will streamline all communication with a client (chats, tickets, phone calls), within a ticket that has a organized workflow towards resolution of the client issue. Regardless what channel your clients prefer, QtyShopOP ticketing system functions as a spam-free unified inbox for all questions and concerns. All kind of communications (emails, chats, sms, tweets, or phone calls) are stored in the system as separate tickets.
Answer with Lightning Speed
Don’t waste time formatting emails any longer.
Our self-learning template system will pre-format emails for you. In combination with our flawless FAQ integration, most replies won’t require you to type a single word. QtyShopOP will remember your preferences for different countries automatically.
QtyShopOP Ticket & Help Desk Features
Multi-Language Support (with auto detection)
Receive emails via POP or IMAP
Send emails through SMTP
Send & receive messages via Facebook and Twitter (API)
HTML and Plaintext Emails
Full SSL Support
SPAM-Free, secure and unified mailbox
Full ticket lifecycle from opening to resolution
Assign Tickets to Operators
Assign Chats to Tickets
Dynamic/Automatic Templates (email that almost writes itself)
Track all kind of business issues
Send and receive attachments
Link Chats and Tickets
Flawless FAQ integration, respond to inquiries with lightning speed