Use Live Chats / Live Help to get in touch with your website visitors instantly. Ask visitors whether they have questions or need help and increase customer satisfaction and sales. Provide premium customer service by chatting live with your customers and give direct assistance where it’s needed – at any time!
Using Live Chats will relieve your service department noticeably. As your operators can handle 2-4 chats at the same time easily, your team will work much more efficient compared with answering questions by phone or email.
QtyShopOP also offers a great solution for communication needs inside of your company. Service workers and employees will save a lot of time and money by talking to each other directly.
On-site and Off-site Chats
QtyShopOP offers you two different ways of integrating Live Chat services into your websites. Both options can be combined freely and configured independently.
On-Site Chat Widget (Overlay Chats)
This is the first choice for all kind of sales activities. This chat widget directly integrates with your websites, it attracts most attention and you will get in touch with many website visitors.
Off-Site Chat (External browser window)
This is the first choice for support activities. The chat runs in an external browser window, independent from your website. It will attract less visitors but offers more functionalities compared to the on-site chat widget.
Chat Bots / Virtual Assistants
You can’t be online all day and night? Tired of answering the same questions again and again?
No problem, just let our Chat Bots get to work when you need a break.
QtyShopOP Virtual Assistant is a lifelike agent providing an interactive and personal way for your clients and website visitors to get assistance on your website, 24 hours a day, 7 days a week.
You will receive a transcript of each chat by email (you can also join Live Assistant chats invisibly) which helps you to optimize your bots and build up a perfect F.A.Q. database.
QtyShopOP Live Assistant reduces support efforts significantly, it shortens queues and improves the customer experience.
Speak your customers language and translate Chat Messages On-The-Fly.
Based on Google® Translate Version 2, QtyShopOP can translate chats between your operators and website visitors in real time. Break through language barriers and translate from your native language into the prefered language of your customers.
All major languages are supported.
Shortcuts & Quick-Search
When chatting with your website visitors, you often have to answer the same questions and use the same phrase. No need to type these. Using simple shortcuts, you can answer recurring questions in a second.
Even better, the in-built quick search will search the knowledge automaticaly to find matching resources for you. Just type a single word to get a list of matching canned resources.
More QtyShopOP Live Chat Features
Chats between X Operators and X website visitors
Chat forwarding (to Operators and Groups)
Quality Assurance Chats
Different Chat Invitation Styles
Group Chat Queue Line (with approx. waiting time and queue position)
Operator Chat Queue Line (with approx. waiting time and queue position)